Updates on citizen’s complaints, received by Ombudsman within two weeks


The work with citizen’s appeals is one of the main tasks of the DPR Ombudsman Office. By means of considering citizen’s appeals, specific assistance is provided for them to restore their violated rights and freedoms. In case of human rights violation, citizens can file an application with the Ombudsman or register for a personal reception.

Between 5 and 18 May 2018, 1 person visited the Ombudsman in person, 79 persons received counselling by the Appeals department, 22 citizens received counselling by the Working Group on Issues of Temporary Displaced Persons, and 7 persons received legal advice.

12 written appeals were approved for consideration, 11 – have been reviewed among those received earlier. 14 calls were received via hotlines, 23 applications were received via e-mail.

Since the beginning of 2018, the Ombudsman received 2413 appeals.