One can file a complaint with the Ombudsman or make an appointment for a personal reception if his\her rights have been violated.
In the period of work between 30 June and 6 July 2018, 8 persons visited the Ombudsman in person, 33 persons received counselling by the Appeals department, 10 citizens received counselling by the Working Group on Issues of Temporary Displaced Persons, and 9 persons received legal counselling. 6 written appeals were approved for consideration, 9 – have been reviewed among those received earlier. 19 calls were received via hotlines, 7 applications were received via e-mail.
Since the beginning of 2018, the Ombudsman received 3158 appeals.
